PREAMBLE
We are an integrated entity comprising both military and civilian personnel and headed by the Minister as the political head. The Minister is supported by the Deputy Minister, the Permanent Secretary, who is the Accounting Officer and Principal Advisor on policy matters and the Commander Defence Forces, Principal Advisor on Military issues. Zimbabwe has two Services, namely the Zimbabwe National Army and the Air Force of Zimbabwe that are overally under the command of the Commander Defence Forces.
Our Charter presents our commitment to our clients for quality service and our quest for continuous improvement. The commitments are binding to all our members. The Charter highlights our rights and obligations to our clients as well as the reciprocal rights and obligations from the clients signifying the importance of mutual respect in our interactions.
VISION
Our vision is to provide Zimbabwe with a versatile Defence Force that guarantees sustainable peace and security for a prosperous upper middle income Zimbabwe by 2030 and beyond.
MISSION
Our mission is to defend the sovereignty, territorial integrity and national interests of the Republic of Zimbabwe and contribute to international peace and stability.
CORE VALUES
Professionalism – Loyalty – Patriotism – Integrity – Discipline
MANDATE
We derive our mandate from Chapter 11 Part 2 (1) of the Constitution of Zimbabwe Amendment (No.20) Act, 2013 which states that, “For the purpose of defending Zimbabwe, there shall be a Defence Force consisting of an Army, Air Force and such other branches if any, of the Defence Forces as may be provided for by or under an Act of Parliament.”
TERMS OF REFERENCE
Constitution of Zimbabwe – Defence Act (Chapter 11: 02)
- DEPARTMENTS IN THE ORGANISATION AND THEIR CORE FUNCTIONS
The Ministry has eight Departments, each led by a Director and supported by Deputy Directors to ensure efficient and effective service delivery. The Departments and their functions are as follows:
6.1. Finance and Administration
The Department coordinates the management of the Ministry’s financial, administrative and asset resources to ensure timely budgeting, procurement support, payments and the maintenance of infrastructure that enables effective service delivery.
6.2. Human Resources
The Department manages and develops civilian human capital through recruitment, training, performance management, payroll administration and disciplinary processes to support a professional and efficient workforce.
6.3. Strategic Policy Planning Monitoring and Evaluation
The Department coordinates strategic plans, policies and risk mitigation strategies in support of the achievement of national defence objectives and informed decision-making. The Department is also responsible for monitoring and evaluating policies, programmes and projects to ensure effectiveness, accountability, continuous improvement and client satisfaction.
6.4. Procurement
The Department ensures timely acquisition of equipment, goods and services and the disposal of redundant and obsolete equipment. This is done in line with the procurement regulations, ensuring the value for money, transparency, and accountability.
6.5. International Affairs, Advocacy and Public Relations
The Department coordinate the implementation of international treaties that fall under the purview of the Ministry. The Department is also tasked with the Ministry’s advocacy, public relations and protocol portfolios whose major aim is to coordinate stakeholder engagements.
6.6. Internal Audit
The Department provides independent assurance, advisory and investigative services to strengthen governance, risk management and internal control systems within the Ministry.
6.7. Information Communication Technology (ICT)
The Department is responsible for reliable ICT systems, infrastructure, and technical support to enhance communication, information management and efficient service delivery.
6.8. Gender Mainstreaming, Inclusivity and Wellness Services
The Departments coordinates the formulation, implementation and evaluation of gender mainstreaming, inclusivity and wellness policies, strategies and programs in the Ministry.
- OUR CLIENTS
7.1 We serve the following internal clients:
- Minister of Defence
- Deputy Minister of Defence
- Secretary for Defence
- Commander Zimbabwe Defence Forces
- Ministry of Defence staff
- Zimbabwe Defence Forces personnel
7.2 We also serve the following external clients:
- Office of the President and Cabinet
- Parliament
- Judiciary
- Other Ministries, Departments and Agencies
- Multilateral Institutions: SADC, AU, UN
- Media Houses
- Members of the public
- Investors
- Business Partners
- Service Providers
- Former serving members
- SERVICE COMMITMENTS AND STANDARDS
We strive to ensure that service is promptly delivered and that queries from the public are timeously attended to. To achieve this, timelines and client satisfaction will be used as measure of performance.
9. OBLIGATIONS AND RIGHTS
- Ensure implementation of the Zimbabwe Government Policy on defence issues in line with our constitutional obligations and the expectations of the people of Zimbabwe.
- Ensure efficient and economic utilisation of the resources provided by the Government for the maintenance of the Zimbabwe Defence Forces, and their dependents.
- Ensure payment of creditors within the stipulated time frames.
- Ensure an open-door policy to the public for suggestions and ideas on how we can improve our service delivery.
- Ensure interactions with our clients in a courteous and professional manner.
- CLIENTS OBLIGATIONS
We value and encourage feedback from our clients and the public; your rights and obligations include:
- Interacting with our staff in a courteous and professional manner.
- Observing the laid down rules, procedures and regulations.
- Demand for quality service.
- Provide us with feedback to allow for quality control purposes.
- REVIEW OF THE CHARTER
We undertake to review our Charter annually to take into account changes in policy, the operating environment and feedback from clients.
- HOW TO CONTACT THE ORGANISATION
We value and encourage feedback from our clients and the general public. As such, efforts will continue to be made to publicise the Ministry’s contact details and ensuring prompt responses.
To broaden interaction between the Ministry and its publics, the Chief Directors and Directors’ contact details are also available to the public. Furthermore, we will continue to participate in exhibitions at both national and provincial levels as these will allow us to interact with the public and getting invaluable feedback in the process.
Measures are in place to protect whistles blowers who report corrupt or unethical practices within the Ministry, including the guarantee of anonymity.
- MINISTRY OF DEFENCE ADDRESSES
13.1 Head Office
Physical Address
Defence House
96 Kwame Nkrumah Avenue
Harare
Postal Address
Private Bags 7713
Causeway
Telephone: 700155-8/252050-7
Website Address: www.mod.gov.zw
Fax 263-04-796762
13.2 Army Headquarters
Physical Address
Corner Sandringham Road/ Borrowdale Road
Telephone: 731821-7
Postal Address
Private Bag 7720
Causeway
Fax: 723710
13.3 Air Force Headquarters
Physical Address
Corner Sandringham Road/ Borrowdale Road
Telephone: 764579
Postal Address
Private Bag 7721
Causeway
6.5. International Affairs, Advocacy and Public Relations
The Department coordinate the implementation of international treaties that fall under the purview of the Ministry. The Department is also tasked with the Ministry’s advocacy, public relations and protocol portfolios whose major aim is to coordinate stakeholder engagements.
6.6. Internal Audit
The Department provides independent assurance, advisory and investigative services to strengthen governance, risk management and internal control systems within the Ministry.
6.7. Information Communication Technology (ICT)
The Department is responsible for reliable ICT systems, infrastructure, and technical support to enhance communication, information management and efficient service delivery.
- Gender Mainstreaming, Inclusivity and Wellness Services
The Departments coordinates the formulation, implementation and evaluation of gender mainstreaming, inclusivity and wellness policies, strategies and programs in the Ministry.
- OUR CLIENTS
7.1 We serve the following internal clients:
- Minister of Defence
- Deputy Minister of Defence
- Secretary for Defence
- Commander Zimbabwe Defence Forces
- Ministry of Defence staff
- Zimbabwe Defence Forces personnel
7.2 We also serve the following external clients:
- Office of the President and Cabinet
- Parliament
- Judiciary
- Other Ministries, Departments and Agencies
- Multilateral Institutions: SADC, AU, UN
- Media Houses
- Members of the public
- Investors
- Business Partners
- Service Providers
- Former serving members
- SERVICE COMMITMENTS AND STANDARDS
We strive to ensure that service is promptly delivered and that queries from the public are timeously attended to. To achieve this, timelines and client satisfaction will be used as measure of performance.
- OBLIGATIONS AND RIGHTS
- 1 Ensure implementation of the Zimbabwe Government Policy on defence issues in line with our constitutional obligations and the expectations of the people of Zimbabwe.
- 2 Ensure efficient and economic utilisation of the resources provided by the Government for the maintenance of the Zimbabwe Defence Forces, and their dependents.
- 3 Ensure payment of creditors within the stipulated time frames.
- 4 Ensure an open-door policy to the public for suggestions and ideas on how we can improve our service delivery.
- 5 Ensure interactions with our clients in a courteous and professional manner.
- CLIENTS OBLIGATIONS
We value and encourage feedback from our clients and the public; your rights and obligations include:
- Interacting with our staff in a courteous and professional manner.
- Observing the laid down rules, procedures and regulations.
- Demand for quality service.
- Provide us with feedback to allow for quality control purposes.
- REVIEW OF THE CHARTER
We undertake to review our Charter annually to take into account changes in policy, the operating environment and feedback from clients.
- HOW TO CONTACT THE ORGANISATION
We value and encourage feedback from our clients and the general public. As such, efforts will continue to be made to publicise the Ministry’s contact details and ensuring prompt responses.
To broaden interaction between the Ministry and its publics, the Chief Directors and Directors’ contact details are also available to the public. Furthermore, we will continue to participate in exhibitions at both national and provincial levels as these will allow us to interact with the public and getting invaluable feedback in the process.
Measures are in place to protect whistles blowers who report corrupt or unethical practices within the Ministry, including the guarantee of anonymity.
- MINISTRY OF DEFENCE ADDRESSES
13.1 Head Office
Physical Address
Defence House
96 Kwame Nkrumah Avenue
Harare
Postal Address
Private Bags 7713
Causeway
Telephone: 700155-8/252050-7
Website Address: www.mod.gov.zw
Fax 263-04-796762
13.2 Army Headquarters
Physical Address
Corner Sandringham Road/ Borrowdale Road
Telephone: 731821-7
Postal Address
Private Bag 7720
Causeway
Fax: 723710
13.3 Air Force Headquarters
Physical Address
Corner Sandringham Road/ Borrowdale Road
Telephone: 764579
Postal Address
Private Bag 7721
Causeway
6.5. International Affairs, Advocacy and Public Relations
The Department coordinate the implementation of international treaties that fall under the purview of the Ministry. The Department is also tasked with the Ministry’s advocacy, public relations and protocol portfolios whose major aim is to coordinate stakeholder engagements.
6.6. Internal Audit
The Department provides independent assurance, advisory and investigative services to strengthen governance, risk management and internal control systems within the Ministry.
6.7. Information Communication Technology (ICT)
The Department is responsible for reliable ICT systems, infrastructure, and technical support to enhance communication, information management and efficient service delivery.
- Gender Mainstreaming, Inclusivity and Wellness Services
The Departments coordinates the formulation, implementation and evaluation of gender mainstreaming, inclusivity and wellness policies, strategies and programs in the Ministry.
- OUR CLIENTS
7.1 We serve the following internal clients:
- Minister of Defence
- Deputy Minister of Defence
- Secretary for Defence
- Commander Zimbabwe Defence Forces
- Ministry of Defence staff
- Zimbabwe Defence Forces personnel
7.2 We also serve the following external clients:
- Office of the President and Cabinet
- Parliament
- Judiciary
- Other Ministries, Departments and Agencies
- Multilateral Institutions: SADC, AU, UN
- Media Houses
- Members of the public
- Investors
- Business Partners
- Service Providers
- Former serving members
- SERVICE COMMITMENTS AND STANDARDS
We strive to ensure that service is promptly delivered and that queries from the public are timeously attended to. To achieve this, timelines and client satisfaction will be used as measure of performance.
- OBLIGATIONS AND RIGHTS
- 1 Ensure implementation of the Zimbabwe Government Policy on defence issues in line with our constitutional obligations and the expectations of the people of Zimbabwe.
- 2 Ensure efficient and economic utilisation of the resources provided by the Government for the maintenance of the Zimbabwe Defence Forces, and their dependents.
- 3 Ensure payment of creditors within the stipulated time frames.
- 4 Ensure an open-door policy to the public for suggestions and ideas on how we can improve our service delivery.
- 5 Ensure interactions with our clients in a courteous and professional manner.
- CLIENTS OBLIGATIONS
We value and encourage feedback from our clients and the public; your rights and obligations include:
- Interacting with our staff in a courteous and professional manner.
- Observing the laid down rules, procedures and regulations.
- Demand for quality service.
- Provide us with feedback to allow for quality control purposes.
- REVIEW OF THE CHARTER
We undertake to review our Charter annually to take into account changes in policy, the operating environment and feedback from clients.
- HOW TO CONTACT THE ORGANISATION
We value and encourage feedback from our clients and the general public. As such, efforts will continue to be made to publicise the Ministry’s contact details and ensuring prompt responses.
To broaden interaction between the Ministry and its publics, the Chief Directors and Directors’ contact details are also available to the public. Furthermore, we will continue to participate in exhibitions at both national and provincial levels as these will allow us to interact with the public and getting invaluable feedback in the process.
Measures are in place to protect whistles blowers who report corrupt or unethical practices within the Ministry, including the guarantee of anonymity.
- MINISTRY OF DEFENCE ADDRESSES
13.1 Head Office
Physical Address
Defence House
96 Kwame Nkrumah Avenue
Harare
Postal Address
Private Bags 7713
Causeway
Telephone: 700155-8/252050-7
Website Address: www.mod.gov.zw
Fax 263-04-796762
13.2 Army Headquarters
Physical Address
Corner Sandringham Road/ Borrowdale Road
Telephone: 731821-7
Postal Address
Private Bag 7720
Causeway
Fax: 723710
13.3 Air Force Headquarters
Physical Address
Corner Sandringham Road/ Borrowdale Road
Telephone: 764579
Postal Address
Private Bag 7721
Causeway
